SEBIN CATERING, s.r.o.
Company ID: 024 39 280, VAT ID: CZ02439280
registered office: Žlutý kopec 933/14, 602 00 Brno, Czech Republic
file no. C 81354 kept at the Regional Court in Brno
premises: Pivní burza, Jánská 16, 602 00 Brno
telephone: +420 776 668 290
e-mail: info@pivniburza.cz
(the „Seller“)
These general terms and conditions (the „Terms“) govern the mutual rights and obligations of the Seller and the Buyer arising in connection with purchases made through the website www.pivniburza.cz (the „online shop“), in particular the purchase of gift vouchers, souvenirs and bottled beer, in accordance with Act No. 89/2012 Coll., the Civil Code, as amended (the „Civil Code“), and other related legislation.
The Buyer may be:
If the Buyer states a company identification number (IČO) in the order, the Buyer is deemed not to be acting as a Consumer. A Consumer is any individual who, outside the scope of their business activity or outside the scope of the independent exercise of their profession, enters into a contract with an entrepreneur (the Seller) or otherwise deals with them.
The presentation of goods in the online shop is informative (non-binding) and does not constitute an offer to conclude a contract within the meaning of Section 1731 of the Civil Code. The purchase contract is concluded only upon confirmation of the order by the Seller — at that moment a binding purchase contract is formed between the parties and the Buyer becomes obliged to pay the purchase price for the ordered goods. After the Seller has confirmed the order, the contract may be amended or cancelled only by agreement of both parties.
The Buyer places an order by completing and submitting the order form available in the online shop.
The Buyer is obliged to provide truthful information. The Seller reserves the right not to accept an order, in particular in the event of an obvious pricing error, depleted stock or reasonable suspicion of misuse.
Information provided to the Consumer before the contract is concluded:
By submitting an order the Buyer confirms that they have read and agree to these Terms and to the privacy policy.
All prices are stated in Czech crowns and are final, including value added tax and other statutory charges.
Gift vouchers may be paid for online by payment card, or through Apple Pay or Google Pay. Souvenirs and bottled beer may be paid for only upon personal collection, either in cash or by payment card.
Gift vouchers are sent to the Buyer by e-mail in PDF format once the Seller has received payment.
Souvenirs and bottled beer may be collected in person at the Seller’s premises at Jánská 16, 602 00 Brno; the Seller does not arrange delivery, not even at the Buyer’s expense. The Seller informs the Buyer by e-mail once the order is ready for collection.
An order that is not collected within ten days of the e-mail notice to collect it may be cancelled by the Seller.
The risk of damage to the goods passes to the Buyer upon receipt of the goods. The Buyer becomes the owner of the goods upon payment of the full purchase price and receipt of the goods. In the case of gift vouchers, receipt means the moment the Seller physically hands the goods over at the premises, or the moment the Seller sends the e-mail containing the gift voucher. Immediately upon receipt the Buyer is obliged to check the condition of the goods and their conformity with the order placed (quality, quantity). The Buyer is obliged to report incomplete or damaged goods to the Seller, or to the person acting for the Seller at the premises, without undue delay.
Bottled beer is an alcoholic beverage. It may be ordered and collected only by a person over 18 years of age. By submitting an order the Buyer confirms that they meet this condition. The Seller is entitled to request proof of identity upon handover and, if this condition is not met, is entitled not to release the goods — in which case the purchase contract is cancelled from the outset.
The Seller is liable for the goods being free from defects upon receipt. Goods are defective if they are not delivered in the agreed quantity, quality or design. Where quality or design has not been agreed, the goods are free from defects if they are fit for the purpose that may be expected given the nature of the goods. The Seller is liable for the conformity of the goods with applicable legislation.
The Buyer is obliged to claim defective goods without undue delay after discovering the defect, or after they should and could have discovered it with due care, and no later than two years from receipt of the goods. Rights arising from defective performance are established only by a defect that the goods have at the time the risk of damage passes to the Buyer, even if it becomes apparent later.
Rights arising from liability for defects may be claimed by the Buyer at the Seller’s premises, or in writing sent via Czech Post or another delivery service to the address of the Seller’s registered office. To claim properly, the Buyer must prove the purchase of the goods from the Seller, usually by enclosing the proof of payment, invoice or another tax document with the claim.
Where the defective performance constitutes a material breach of the contract, the Buyer is entitled to:
Where the defective performance constitutes a non-material breach of the contract, the Buyer is entitled to:
A material breach of the contract means a breach of an obligation of which the breaching party knew, or must have known, at the time the contract was concluded that the other party would not have entered into the contract had it foreseen such a breach; in other cases the breach is deemed not to be material.
The Buyer is obliged to inform the Seller which right they have chosen when notifying the defect, or without undue delay after such notification.
The Seller shall decide on the claim without undue delay, no later than within 10 working days. This period does not include the time reasonably required, according to the type of product or service, for an expert assessment of the defect. The claim, including the removal of the defect, shall be settled without undue delay, no later than 30 days from the date the claim was made, unless the Seller and the Buyer agree on a longer period. A claim is deemed settled on the day the Seller demonstrably notifies the Buyer of the manner of its settlement, including where the Buyer fails to collect the claimed goods within the period set by the Seller.
The provisions of this sub-section apply where the Buyer is a Consumer.
A Buyer who is a consumer is entitled to exercise the right arising from a defect that occurs in the goods within two years of receipt. Where a period during which the goods may be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legislation, the provisions on the guarantee of quality apply. By a guarantee of quality the Seller undertakes that the goods will remain fit for their usual purpose or retain their usual properties for a certain period. Where the Buyer has justifiably notified the Seller of a defect in the goods, the period for exercising rights arising from defective performance and the guarantee period do not run for as long as the Buyer is unable to use the defective goods.
The provisions set out in the preceding paragraph of these terms and conditions do not apply to goods sold at a lower price in respect of the defect for which the lower price was agreed, to wear and tear of the goods caused by their ordinary use, to a defect in second-hand goods corresponding to the degree of use or wear the goods had when received by the Buyer, or where this follows from the nature of the goods. The Buyer is not entitled to rights arising from defective performance if the Buyer knew before receiving the goods that the goods had a defect, or if the Buyer caused the defect themselves.
The Seller shall inform the Buyer of receipt of the claim within 3 working days by e-mail or by a message sent to the telephone number provided by the Buyer. If assessing the claim requires more time, for example where the goods must be sent to suppliers for assessment, the Seller shall inform the Buyer accordingly so that the necessary period for assessing the claim can be agreed.
Rights arising from liability for defects in the goods are exercised with the Seller. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what the claim concerns and what manner of settlement the Buyer requires; and further a confirmation of the date and manner of settlement of the claim, including confirmation of the repair carried out and its duration, or a written justification for rejecting the claim.
The Buyer shall inform the Seller which right they have chosen when notifying the defect, or without undue delay after notifying it. The Buyer may not change the choice made without the Seller’s consent; this does not apply where the Buyer requested repair of a defect that turns out to be irreparable.
Where the goods do not have the agreed properties, the Buyer may also require the delivery of new goods free from defects, unless this is disproportionate given the nature of the defect; however, where the defect concerns only a part of the goods, the Buyer may require only the replacement of that part, and if this is not possible, may withdraw from the contract. Where this is disproportionate given the nature of the defect, in particular where the defect can be removed without undue delay, the Buyer is entitled to have the defect removed free of charge. The Buyer is also entitled to the delivery of new goods or the replacement of a part in the case of a remediable defect where the goods cannot be properly used due to the repeated occurrence of the defect after repair or due to a greater number of defects. In such a case the Buyer is also entitled to withdraw from the contract. If the Buyer does not withdraw from the contract or does not exercise the right to the delivery of new goods free from defects, to the replacement of a part thereof or to the repair of the goods, the Buyer may request a reasonable discount. The Buyer is also entitled to a reasonable discount where the Seller cannot deliver new goods free from defects, replace a part thereof or repair the goods, as well as where the Seller fails to remedy the situation within a reasonable period or where doing so would cause the Buyer considerable difficulties.
A person entitled under Section 1923 of the Civil Code is also entitled to compensation for the costs reasonably incurred in exercising that right. However, if the right to compensation is not exercised within one month of the expiry of the period within which the defect must be notified, the court shall not grant the right if the Seller objects that the right to compensation was not exercised in time.
The Consumer has the right to withdraw from a contract concluded by distance means or away from the Seller’s business premises within 14 days of receipt of the goods without giving a reason. Withdrawal is not possible where the goods were modified or manufactured according to the Consumer’s requirements or adapted to their personal needs. A model withdrawal form is available on the website of the online shop.
The Buyer must inform the Seller of the withdrawal by e-mail or in writing to the address of the Seller’s registered office and send the goods back to the Seller’s address.
The Buyer is obliged to return the goods, including the related documents, without undue delay and no later than 14 days from the date of withdrawal from the contract. The period is observed if the Buyer demonstrably dispatches the goods before it expires.
The costs of returning the goods are borne by the Buyer. Where the Buyer is a Consumer, the Seller bears the costs of returning the goods corresponding to the cheapest offered method of delivery — these costs are paid by the Buyer and subsequently reimbursed by the Seller together with the refund of the purchase price under point 5 of this sub-section.
The Seller shall refund the purchase price within 14 days of withdrawal from the contract (however not before receiving the returned goods or before the Buyer proves that the goods have been dispatched back to the Seller), by the same means by which the Buyer paid the purchase price, or by the means the Buyer states upon withdrawal from the contract — the Buyer alone is responsible for the correctness of the details provided for the refund.
In particular, withdrawal is not possible in the case of:
All relations and disputes are governed by the law of the Czech Republic, whether resolved in court or out of court (amicably). Should a consumer dispute arise between the Seller and the Consumer out of the purchase contract which cannot be resolved by mutual agreement, the Consumer may submit a proposal for the out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of consumer disputes, which is: the Czech Trade Inspection Authority, Central Inspectorate — ADR Department, Štěpánská 44, 110 00 Prague 1, e-mail: adr@coi.cz, web: www.adr.coi.cz
The Consumer may also use the online dispute resolution platform operated by the European Commission.
The processing of personal data is described in the separate Privacy policy.
The Seller may amend or supplement the wording of these Terms; the wording effective at the moment an order is submitted always applies to that order.
These Terms take effect on 25 August 2026.
This is a translation provided for the customer’s convenience. The contract is concluded in Czech and the Czech wording of these Terms, available at pivniburza.cz/vop, is the binding one; in the event of any discrepancy the Czech wording prevails.